Our Top 10 Most Frequently Asked Questions
1. WHEN IS THIS PIECE COMING BACK IN STOCK? / IF SOMETHING IS MADE TO ORDER, HOW LONG WILL IT TAKE?
2. HOW DO I DETERMINE MY OR MY SIGNIFICANT OTHER'S RING SIZE?
The best way to get an accurate size is to have a jeweler size you. If you cannot get to a jeweler or want to size yourself, we recommend ordering one of our DRD Ring Sizers to measure at home! We do not recommend using the paper worksheets you can print at home - they are rarely accurate. A ring should fit snugly but comfortably and require a slight effort to remove over the knuckle.
3. WHAT MATERIALS ARE YOUR PIECES MADE OF? WHAT IF I HAVE ALLERGIES?
All our pieces are 14 karat gold and genuine diamond and gemstone, so they will not tarnish. If you have any metal allergies and need an item made in 18 karat gold or platinum, we can customize it.
*Please note custom orders are final sale.
4.WHAT IS THE BEST EARRING STUD STACK FOR A BUSINESS PROFESSIONAL?
We find many of our customers looking for business professional earrings tend to avoid hoops and huggies and opt for stylish stacking studs or classic diamond studs instead.
5. WHAT ARE THE BEST BRIDAL PARTY GIFTS?
A timeless, classic layering necklace will always feel special and be cherished by your bridesmaids. Our favorites to gift are the Sylvie Rose Mini Bar Necklace and the Lulu Jack Mini Bezel Bar Necklace.
6. WHY HAVEN'T MY DIAMOND SOCIETY REWARDS SHOWN UP YET?
Diamond credits will show up in your account 30 days after the order is placed. If it has been more than 30 days since your purchase and your credits are still not showing in your account, please text us at 312.751.1773.
7. HOW DO I STYLE A STATION NECKLACE?
Station Necklaces layer really well with other station necklaces, especially if you have them at different lengths, such as a 16" and an 18". If you want to layer a station necklace with a pendant, we recommend the pendant necklace be the longer of the two.
8. CAN I MIX METALS?
Absolutely! We highly recommend experimenting with mixing your metals. A great place to start would be with one of our two-tone pieces, like the Poppy Rae Diamond Pebble Ring. If you need specific styling recommendations, feel free to chat us or text us with any questions! We also have styling appointments available in-person in our Chicago showroom as well as virtually.
9. HOW DO YOU PREVENT YOUR NECKLACES FROM TANGLING? / HOW DO I FIX MY NECKLACE IF THE CHAIN BROKE?
The best way to keep your necklaces from tangling when you layer them is to mix different chain lengths and widths and adjust them periodically throughout the day. Additionally, we recommend taking your necklaces off before you go to bed each night and either lay them out flat or put them in individual pouches with the clasps hanging out, so they don't tangle. If your necklace purchased from Dana Rebecca Designs has broken, please complete our repair form, and someone from our team will reach out with the next steps.
Insider Trick: If you want to layer two necklaces that are the same length, lay them end to end and attach the clasp of the first necklace to the jump ring of the second, making one long necklace. Wrap this around your neck twice, and clasp shut. From there you can easily adjust so they lay where you want them to. Bonus - they will also be less likely to tangle!
10. DO YOU OFFER EAR PIERCINGS?
We do! Join us at one of our piercing parties and our certified piercer (she's the best!) will create your dream stack in seconds. DRD Piercing parties adhere to the highest safety standards in a comfortable (& stylish) environment. We can pierce with (almost) all of our stud earrings - check out our piercing party FAQ's for more info.
